Albany Subaru - Service & Parts

Reviews

• Md S.

  star star star star star 7 June 2026

  This Subaru dealership has it all; a fantastic new wait room, great location to grab a bite while you wait and most importantly, outstanding staff. If you're ever lucky enough to get Tracey to help you out, call it a good day. She's professional, knowledgeable, funny and nice. She defines what customer service should be. Got an oil change and an ozone filter in my car and as a pregnant person, I was already exhausted when I got there. Tracey ensured the quickest turnaround and updated the entire time. Couldn't not smile with her service. Thanks to the entire team for making a trip to the dealership great!

• Andy C.

  star star_border star_border star_border star_border 4 June 2026

  Stay as far away as possible with this place. The service rep in the front does not know what they are talking about. The supposedly service manager's favorite line is, "It's not covered, you pay for it and then you can call the company to work it out yourself with them." Long story short, purchased a brand new 2019 WRX from Albany Subaru a few weeks ago, and as soon as I bought it, I had to travel for work for an entire week. So the car was parked in my driveway the whole entire time. Returned from my trip, I've noticed I had a flat tire. So I thought I may have ran over a nail or something, so took it to a local tire shop to get it patched. The technician told me, you don't have a nail in the tire, but the tire is damaged on the inside with four budges.
  
  Took it to the Albany service center, first thing they said to me is, "Look at this white line, you hit a pothole and it's not covered." I told them, I didn't even drive the car the whole week! Based on this white line, you can determine that I hit a pothole? If I did hit a pothole that hard, my rim would've bent first or cracked, but there's not even a scratch on it. After a long debate, they agreed to replace as a customer satisfaction, but they would have to order the tire and it's going to take a few days and you can leave the rim here so we can swap out the tires and will be ready when you come pick it up.I said, Great. So I left my new rim with them so they can install it.
  
  So that same Friday, I called to check on the status of the tire. They said, your tires is here and will be ready for pickup. I told them I work and I can't get there till after 7pm and would like to get it done as I need to fly out for work the next day.
  
  The next morning I looked at my rims, it is all scratched on the lip both on the outside and the inside of my rims. As I needed to fly, I called and spoke with the service manager who wrote up the service ticket about my rim, she immediately responded with, "It's not our fault, and we won't be responsible for this." Crazy thing, she didn't asked me to take a down for them to take a look. I've been trying to work with her and the main manager, no luck.
  
  Lesson learned, stay away. I will be taking this to the BBB and also sending this to corporate. My new car have a little over 100 miles on it only, and it's been nothing but a nightmare with these people. #lying, #cheating, #dishonest
  
  @ Aaron,
  
  You guys are so full of it. Your technician and service rep saw and inspected my rims when they rooked it off my car and we were even debating the fact that if it was from hitting potholes, why were there no scratches and bents on my rim. Under normal practices, you and your tech would've documented previous damages. So, take back the lies. You can deny it all you want. Check your system and service records Pinocchio.

• Alex M.

  star star_border star_border star_border star_border 2 June 2026

  This negative review is specifically directed toward the horrible customer service experience I received from the Assistant Service Manager, Jasmine. Read on if you so choose...
  
  I have owned my Subaru Crosstrek since Fall 2013. The car has about 75K miles on it and has been the best car that I have ever owned. I have never missed a major service or even an oil change since I bought the vehicle from the dealership back in 2013. Despite moving around the state of California, I have only used Subaru Dealership Service Departments for all of my maintenance needs. All of my routine maintenance experiences at these dealerships have been great thus far with exception to my last experience.
  
  On 6/20/19 I stopped into the Albany Subaru Service Center (929 San Pablo Avenue, Albany, CA 94706) to replace my front brake pads, resurface rotors, change air filter, change oil, and conduct a general inspection. The advisor who helped me that day, Steve, was amazing. He clearly explained what was needed for the vehicle and provided great customer service.
  
  With my car's new tune up, my family and I hit the road for Yosemite for the long Fourth of July weekend. On the way to and while we were in Yosemite, the car handled great as we only had maybe an extra 100lbs of extra camping gear in the vehicle. However, on our way back to the Bay Area on 7/7/19, we were driving down a paved grade along with four other vehicles. Near the end of the grade, my wife and I smelled burning breaks. Almost instantly after we smelled the burning brakes, the brake pedal became spongy, gave out, and became ineffective. I thank God that this happened at the end of the grade and there was an area where I was able to pull over, downshift, and press the brake pedal with all my might. The vehicle came to a stop and I got out to try to figure out what just happened. The front brakes were billowing smoke. We did not have any cell service so my wife and I waited until the brakes appeared to have cooled off and cautiously got back on the road. We took the rest of the trip slow but we made it back safely.
  
  The next day on 7/8/19, I brought my vehicle back to Albany Subaru Service Center to try to get a better understanding on why my recently replaced brakes failed me and put my family in significant danger. Unfortunately, my previous advisor, Steve (who was great), was already engaged with another customer so I was directed to the Assistant Service Manager, Jasmine (I didn't catch her last name).
  
  From the initial moment I tried to describe what went wrong, Jasmine was combative, disrespectful, and extremely condescending. She sent me on a ride along with the mechanic who worked on my vehicle so he could try to figure out what went wrong. The mechanic made a couple of speculations on what went wrong which he told Jasmine and myself. The mechanic went back to working on another vehicle and I asked Jasmine if someone could examine the recently replaced break pads to ensure that they were still in good working condition. Jasmine acted as if I made an obnoxious request but eventually agreed to have a mechanic look at the brakes. She acted as if she made a huge comprise by looking at the brakes when in fact, checking their brake replacement job is the right and safe thing to do. When the inspection was over, Jasmine called me to the check out counter.
  
  At the check out counter, Jasmine said that the inspection showed that the brakes were in good shape and tried to hurry me out. However, seeing how this instance could have potentially been fatal, I had more questions. I asked Jasmine more questions, to try to get a better understanding of how this could have happened (especially since none of the other cars around me on the grade experienced this problem). However, with each questioned I asked, Jasmine's tone became more and more condescending and she acted more and more annoyed that she had to answer my questions. She started to patronize me and speak in a way as if I had the mental capacity of a preschooler. As this customer service would frustrate any rational customer who is only concerned with their family's safety, I told her that her tone was condescending and not appreciated. With that I signed the required paperwork, received my keys, and left with an extremely bad taste in my mouth.
  
  The Subaru Corporate website notes that Subaru is, "Dedicated to providing our customers with exceptional service. We believe in building lifelong relationships with our customers, earning their trust and exceeding their expectations by providing customer service with integrity and compassion." The customer service I received from the Assistant Service Manager, Jasmine, on 7/8/19 couldn't be further from this corporate value. I strongly suggest that Jasmine receives customer service training because if not, she will continue to damage the Subaru Brand.

• Kenneth T.

  star star_border star_border star_border star_border 1 June 2026

  I came in here for an oil change for a 2017 Crosstrek.  I was told that a complimentary inspection was performed. Today I decided to wash my car and decided to check the fluids myself. What I saw surprised me (see pictures). Coolant was almost low, brake fluids was almost at the minimum level, and the washer fluid was empty. The area around the oil filter was had oil residue. Im questioning the morality of this dealership. How can they offer a "complimentary" inspection if they won't honor/perform it at all? They gave me the notion and confidence that my fluid levels are good to go. I now dont even trust if they even properly changed my oil.

• Melanie O.

  star star star star star 26 May 2026

  Jasmine Kropelnicki is the best!  At first, my experience was poor. I brought my car in because the traction control light was on.  They cleared a spider's nest out of the EVAP, but then the traction control light went back on the day after I picked it up.  I was annoyed about having to take the car back in for the same issue and felt like they should have looked more thoroughly into the issue.
  But then Jasmine took over. She made my experience was amazing from that point on. She was super communicative, made sure I had a loaner when the repair was taking longer than expected and made sure my car was tested multiple times before giving it back to me for the second time.